When working on-site, this can be on a large white-board where participants paste sticky notes.Ī “fishbone” provides a visual approach to organize ideas into categories.ĭefine categories (buckets) to prompt brainstorming of causes: The problem can be the biggest bar (the largest contribution) to causes of problems in a Pareto chart.ĭraw a horizontal line and “ribs” to each category. Quality (Availability) too low - not meeting SLAs/SLOs.Too many work items for the number of resources assigned.Too many work items “dropped through the cracks” - no accountability (no aging reports for management) People are waiting for others too often.State as a question, such as “why did the website crash”?Īlternately, the problem can be associated with a KPI (Key Performance Indicator), such as: The starting point is a short description of a single problem, in a box at the right side of the page. The fishbone diagram visually presents the results of brainstorming exercise aimed at identifying root causes of a problem.ĭeming describes use of what he calls the (Kaouru) Ishikawa diagram, which others call a fishbone (or herringbone) diagram. Scatter Diagrams (XY Scatter Chart) and Correlation.Pareto Charts with a cumultive line (to separate the vital few from the trivial many).There are several conceptual and practical tools: “PROTIP:” here highlight information I haven’t seen elsewhere on the internetīecause it is hard-won, little-know but significant factsīased on my personal research and experience. Not intended to represent any employer (past or present).
NOTE: Content here are my personal opinions, and
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